FAQ

Which forms of payment are available?

In order to make your purchase from www.oceanj.co.uk as convenient and secure as possible, we offer a range of payment options:
Credit card or Debit Card
PayPal
Send a cheque with your order to our office address below

How do I qualify for FREE UK DELIVERY?

Place your order today and we’ll give you FREE UK DELIVERY on all order over £15.

Which countries does www.oceanj.co.uk ship to?

As well as the UK, we also deliver to the following countries:
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden and Switzerland
International: Argentina, Australia, Brazil, Canada, China, India, Israel, Japan, Mexico, New Zealand, Russia, Singapore, South Africa, UAE and USA

What are the Shipping Charges?

Depending on your location and providing stock is available as displayed on our website, we aim to deliver orders within the time-scales shown in the table below by Royal Mail:

 

Service Time Cost
UK Standard Typically, 2-4 working days FREE
1st Class Typically, 1-2 working days £1.95
Express Typically, Next Working Day for orders placed before 11am £6.95
Europe* Tracked & Signed Typically, 3-5 working days £11.95
International* Tracked & Signed Typically, 7-10 working days £14.95

Please note that some of our deliveries require a signature and that weekends and bank holidays are not counted as working days. All European and International deliveries will require a signature and your credit / debit card will be charged in UK Sterling.

Can I return an item?

To return an item for a full refund please do so within 30 days of receipt of your order. You will be issued a refund once we receive the item back. Please fill in the returns form and enclose it in your return package. Shipping of returns will be payable by you unless the item is faulty or damaged. We will refund the shipping cost once we have received the item and inspected it.

Please address all returns to:
Ocean Jewellery Limited
Regus Express
Unit 30, 1st Floor
Fleming House
Fort Kinnaird Retail Park
Edinburgh
EH15 3RD

For more information, please contact our Customer Service team:
United Kingdom +44 (0)131 2296767
We are available from Monday – Saturday from 9.00 am to 5.00 pm GMT. Please leave a message with your name and phone number if no reply and we will return your call as soon as possible.

Can I exchange a product?

If you would like to exchange any product, please place a new order and return the item that you no longer require. A refund will be processed once we receive the item.

Can I return earrings?

Pierced Earrings are non-refundable and non-exchangeable due to health and hygiene reasons. This does not affect your statutory rights.

What if my item is faulty or damaged?

Please inform us by email (info@oceanj.co.uk) within 7 days of receipt of the item and we will endeavour or replace or repair the item as soon as possible. If the item comes with a warranty, such as a watch, we will send them back to the Manufacturer for repair.

Can I place an order over the phone?

Ordering via telephone is simple. Simply call (0044) 0131 229 6767 (UK) and one of our helpful sales advisors will be happy to take your order – it really is as easy as that. You can either send a cheque as payment or we can issue you with a PayPal invoice. As soon as payment is received we will dispatch your order.

How do I cancel an order?

Please be aware that we aim to process your order as quickly as possible. For this reason, cancellations can only be made on the day the order was placed. For any enquiries regarding cancellations, please contact us by email at info@oceanj.co.uk.

Where can I find an overview of all my orders?

You will receive your order details by email after placing your order and the terms and regulations with a shipping confirmation email. In addition, you can view your order and returns details within your “My Account” area.

How can I redeem a Discount Offer?

If you have received a discount offer code, you can redeem it conveniently as part of the “Payment” step of the order process. Enter the relevant code in the field provided. If the offer entitles you to a discount, the amount will be deducted directly from the total sum of your order. If your offer entitles you to receive an exclusive gift, this will be added to your order free of charge. Please take note of the Terms and Conditions of Redemption/Validity of discount offer. Generally, discount vouchers may only be redeemed once and cannot be combined. Discount Vouchers will have a validity date and must be redeemed before they expire after which they will become void.

How can I redeem a Gift Voucher?

At OceanJ, redeeming a Gift Voucher couldn’t be simpler. Open the email you received with the gift voucher code and click on the gift voucher code number. This will take you to our website and automatically add the voucher discount amount to your shopping cart. Continue to shop as normal on the site and you’ll see your gift voucher amount deducted from your total when you check out.

You can also copy and paste the voucher number into the coupon box when you check out.

Please note that any remaining monies left unused in your order will be left in your account for you to spend next time you shop with us. For example, if you receive and use a £25 gift voucher but your order only comes to £20, the remaining £5 is held safely in your OceanJ account and will be available as store credit next time you shop.

All OceanJ gift vouchers have an expiry date 6 months from the date they were purchased. They must be spent in full within that time – after that they will not have any value against any sale on our website and any remaining balance held on account will be forfeit.

How can I register for the OceanJ Newsletter?

Enter your email address in the box at the bottom of the Home Page. You will receive regular Newsletters and offers from us but we promise not to bombard you!

How can I unsubscribe from the newsletter?

If you no longer wish to receive news updates from OceanJ, simply click on the “Unsubscribe” link that you find at the end of each newsletter.

What is “My Account”?

“My Account” is your personal area in the OceanJ online store. Registration is free and contained within the order process. You can also register at any time without placing an order by selecting “My Account” in the menu.
With “My Account” you can manage your data whenever you like.

The following functions are available, among others:
Change your invoice and delivery addresses
Change your password or your e-mail address
Get an overview of your order history
Check the status of your current orders and track your deliveries
Change your newsletter settings

What data will be stored?

Protecting your personal details is a top priority for us. For this reason, www.oceanj.co.uk has SSL encryption to ensure that your details are transferred securely. Credit card information is never stored. You can view, edit or delete your personal data saved in the “my Account” area at any time.

Will my data be passed on to third parties?

We assure you that your data will be treated with the strictest confidence that we will not share your data with third parties.

What happens if I’ve forgotten my password?

Anywhere you are prompted to enter your password, you will find the “Forgot your password?” link. If you have forgotten yours, simply click on this link and enter the e-mail address you used to register for the OceanJ online store on the page that follows. We will immediately send you an e-mail containing a link to the page where you can change your password.

Handling of Items:

Refer to Care Tips in order to ensure your items remain in good condition.

How do I choose a Ring Size:

The best time to measure your ring size is at the end of the day, make sure your hands are not too cold.

Wrap a piece of string around the base of the finger, making sure you can slide the string over your knuckle.

Next mark the point where the string overlaps with a pen.

Making sure you measure from the correct end, measure in mm the length from the start of the string to the mark that you made.

Now for the easy part – compare this length with the chart below for your ring size – please order the next largest size if your ring falls between sizes.

RING SIZE MEASUREMENT
K 49.9 mm
L 51.2 mm
M 52.5 mm
N 53.8 mm
O 55.0 mm
P 56.3 mm
Q 57.6 mm
R 58.9 mm
S 60.1 mm
T 61.4 mm
U 62.7 mm
V 64.0 mm
W 65.2 mm
X 66.5 mm
Y 67.8 mm
Z 68.4 mm

What if I order the wrong size of Ring?

If you order the wrong size, just return it back to us using our returns policy. If we have the size, you require in stock we will post this out to you once your return has been processed.

How do I understand Necklace lengths?

This illustration will give you a guide of how different necklace chain lengths will fit on most women.

How do I know if what I’ve ordered will fit?

In the description of the product we have added as much detail as possible about dimensions to help you make the correct choice when ordering an item. Should you require any help please email us on info@oceanj.co.uk,

Technical prerequisites

Here are several technical prerequisites:

Screen resolution
For the perfect shopping experience, we recommend a screen resolution of at least 1024×768 pixels.

Security
Your personal data is always transmitted in encoded form. Our payment service provider is PayPal. Your account and credit card details are encoded during payment and sent to PayPal directly from your computer. We do not save any of this sensitive data on our servers.

Cookies
We recommend activating the use of cookies in your browser; at least so-called “session cookies”. These are automatically deleted from your computer when you close the browser window. Interactive Websites, such as the www.oceanj.co.uk, use these cookies, to provide the user with a session and, for example, store the contents of a shopping basket.

Connection speed
For perfect access and utilisation, we recommend using a broadband Internet connection such as DSL. The Online Shop can, of course, also be used with slower connection types such as ISDN or using a modem. However, the page reproduction may be considerably slower.

Recommended browsers
This Website has been designed in accordance with current Website standards and is hence accessible using all current browsers. Should you have viewing problems, we recommend switching to a latest-generation browser:

Join the OceanJ Club

Sign up with your email to get offers for club members only, early access to sales, and updates when new product lines are added. New members get a 15% off coupon to use on your first order!

15% Registration discount cannot be used in conjunction with any offers including sale items.
OceanJ will never share your information with third parties.