Delivery & Returns
Place your order today and we’ll give you FREE UK DELIVERY on ALL orders.
Take advantage of our Free Delivery offer and when you place your order today, you’ll be able to get your order delivered for FREE, anywhere within the UK! Simply select our FREE UK Standard Delivery when you checkout and we’ll ship your order for FREE!
How much will it cost and how long will it take?
We offer a variety of delivery services depending on where you live. For UK deliveries, we offer a choice of three delivery services; Standard Delivery, Royal Mail 1st Class and Express Delivery. For European or International deliveries, please see the table below for delivery options and time-scales.
Depending on your location and providing stock is available as displayed on our website, we aim to deliver orders within the time-scales shown in the table below:
|UK||Standard||Typically, 3-5 working days||FREE|
|1st Class||Typically, 1-2 working days||£1.95|
|Express||Typically, Next Working Day for orders placed before 11am||£6.95|
|Europe*||Tracked & Signed||Typically, 5-7 working days||£11.95|
|International*||Tracked & Signed||Typically, 7-10 working days||£14.95|
Please note that some of our deliveries require a signature and that weekends and bank holidays are not counted as working days. All European and International deliveries will require a signature and your credit / debit card will be charged in UK Sterling.
Where We Deliver
As well as the UK, we also deliver to the following countries:
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden and Switzerland
Argentina, Australia, Brazil, Canada, China, India, Israel, Japan, Mexico, New Zealand, Russia, Singapore, South Africa, UAE and USA
“Cut Off” Time for Express Delivery
Our cut off time for processing Express Delivery orders is 10am. If you place your order after 10am and select Express delivery, the order will be shipped the next working day.
Who do we use?
For UK deliveries we use a variety of Royal Mail services as appropriate to ship your order. For all European and International deliveries, we use Royal Mail International Tracked & Signed.
Can I have my order delivered to an alternative or 3rd party address?
If you are delivering to a UK address then yes you can, however shipping your order to an address other than the one where the credit / debit card is registered may delay your order due to the additional security checks we have to perform. For security reasons, certain high value items or orders may only be delivered to the card billing address, but if this is the case, we will inform you at the time of order.
We’re afraid that at this time, all non-UK deliveries must be to the card billing address.
We can only deliver the goods to the address you provided as the delivery address when you placed your order. We are unable to change this address once the order has been paid for.
If there isn’t anyone available to accept delivery of your order, our carrier will leave a card with details of when they attempted to deliver and how to get in touch with the them so you can arrange to collect the goods, or re-arrange delivery.
If you choose to collect from the carrier, don’t forget to take some form of ID and the calling card, or they will not be able to release your package. The carrier will only hold your order for a limited number of days, therefore it is important that you get in touch with them ASAP.
Weekends and UK Bank Holidays are not classed as working days and all delivery times quoted are for orders where stock is available, that are placed and pass our fraud checks before our order cut off time.
Items can only be dispatched once payment has been approved.
In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.
We cannot be responsible for possible delivery delays including postal strikes, abnormal weather and any other actions which could delay the delivery.
Non stock items or bespoke items can take up to 28 days to be delivered from the date the order was confirmed. Delivery in certain UK outlying areas such as Northern Ireland, the Scottish Highlands, etc. may take up to a day or two longer than the quoted time periods.
We make every effort to ensure your complete satisfaction. We describe our products as accurately as possible and make sure items are packed very securely for shipping. However, if you are not happy with any of your order, our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned:
Pierced Earrings are non-refundable and non-exchangeable due to health and hygiene reasons. This does not affect your statutory rights.
Personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Should you require an exchange, this will be dispatched after the returned item(s) have been processed. Should you require an exchange sooner, you can place and pay for another item and we will issue a refund when the returned item has been received. Exchanges are only possible if the replacement item is available. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Ocean Jewellery Limited
Unit 30, 1st Floor
Fort Kinnaird Retail Park
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product mail to:
Ocean Jewellery Limited
Unit 30, 1st Floor
Fort Kinnaird Retail Park
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returning faulty items
Should an item be faulty or damaged when received we shall refund you the shipping cost and a full refund once we have received the item back and inspected the it confirming the fault or damage.